At Bottles and Oils, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return and refund policy to ensure your shopping experience is as smooth as possible.
1. Returns
You may return items purchased from our online store within Seven (7) days of the delivery date for a refund, exchange, or store credit, subject to the following conditions:
The item must be in its original, unused condition with all original tags and packaging.
Any promotional items or freebies that came with the purchase must also be returned.
Items purchased during a sale or promotion may have special return conditions; please check the specific sale terms for details.
Some items, such as Essential and Carrier Oils, Black Soap, Cocoa, and Shea Butter are not eligible for return.
2. How to Initiate a Return
To initiate a return, please follow these steps:
Log in to your account.
Navigate to the “Order History” section.
Locate the order containing the item(s) you wish to return and click on “Initiate Return.”
Follow the on-screen instructions to complete the return request.
Once your return request is approved, you will receive detailed instructions on how to return the item(s).
3. Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., a wrong item shipped or a defective product). In such cases, we will provide a prepaid shipping label.
4. Refunds and Processing Times
Refunds will be issued to the original payment method within 10 working days of receiving and inspecting the returned item(s). Please note that it may take additional time for your bank or credit card company to process the refund.
5. Exchanges
If you prefer an exchange, please indicate the desired replacement item when initiating your return. We will ship the replacement item once we receive and process your return.
6. Store Credit
You may opt for store credit, which can be used for future purchases on our website. Store credit will be issued to your account promptly upon receiving and approving your return.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within Seven (7) days of receiving the item. We will arrange for a replacement or refund as appropriate.
8. Contact Us
If you have any questions or need assistance with your return, please contact our customer support team at [email protected]
